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OUR POLICIES
Josie’s Emporium Ltd is an independent toy shop in Carlton, Nottingham. For help with a website order, email info@josiesemporium.com with your order number.
DELIVERY
Standard UK delivery costs £2.99, with free standard delivery on orders over £35. Our estimated delivery time is 3–5 working days. Any different arrangements for pre-orders will be stated on the product listing.
CLICK & COLLECT
Collection is available Monday–Friday, 10am–4pm, and Saturday, 10am–1pm. Please wait for confirmation that your order is ready before travelling.
We hold collection orders for 7 days. If you need longer, please contact us to arrange this.
COLOURS & ASSORTED DESIGNS
Where a listing states that colours or designs are assorted or selected at random, the price is for one randomly selected item unless otherwise stated.
You may leave a preference at checkout. We will accommodate requests where possible, but cannot guarantee a particular colour or design unless you have purchased a specific selectable option.
PRODUCT INFORMATION & SAFETY
Please check each product’s description, age recommendation and warnings before purchasing. Follow the manufacturer’s instructions and supervise children where appropriate.
Squishies and fidget toys can become damaged through biting, puncturing, excessive stretching or other use outside the manufacturer’s instructions. Stop using any item that becomes damaged or leaks, and keep loose parts and fillings away from children and pets.
ITEMS WITH MISSING OR DAMAGED PACKAGING
Where an item is sold without original packaging or with damaged packaging, this will be disclosed before purchase. Please read the listing carefully.
These items are excluded from our additional 30-day change-of-mind returns offer. Your statutory rights, including applicable online cancellation rights and rights relating to faulty or misdescribed goods, are unaffected.
MARKETPLACE PURCHASES
For purchases made through Whatnot, TikTok Shop or another marketplace, please contact us through the platform where you placed your order. Its applicable returns and buyer-protection procedures apply alongside your statutory rights.
CONTACT US
Josie’s Emporium Ltd
70 Station Road
Carlton
Nottingham
NG4 3DB
OUR RETURNS POLICY
If you need help with a purchase, email info@josiesemporium.com with your order number or proof of purchase and details of your request.
ONLINE ORDERS — YOUR RIGHT TO CANCEL
For most website purchases, you can change your mind and cancel without giving a reason. Tell us within 14 days after the day you receive your goods. You then have a further 14 days to send them back.
This also applies to orders purchased online for collection. Applicable statutory exceptions will be explained before purchase.
You may unpack and inspect goods as you would in a shop. Opening packaging does not automatically remove your cancellation rights. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Please return items securely packed, including their accessories and any original packaging you still have. Keep proof of postage.
RETURN POSTAGE & REFUNDS
You are responsible for return postage when returning an unwanted item, unless we have agreed otherwise. You can also return it to our shop.
If you cancel your entire order within the statutory cancellation period, we will refund the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable.
We will refund you using your original payment method within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.
OUR ADDITIONAL 30-DAY RETURNS OFFER
In addition to your statutory rights, we accept unwanted items returned within 30 days of delivery, collection or in-store purchase, provided they are unused, unopened and in a resaleable condition. Proof of purchase is required.
Items clearly sold without original packaging or with damaged packaging are excluded from this additional offer.
For returns made solely under this additional offer, original delivery charges are not refundable and you are responsible for return postage.
These additional conditions do not restrict your statutory online cancellation rights or rights relating to faulty or misdescribed goods.
FAULTY, DAMAGED OR INCORRECT GOODS
If an item arrives damaged, is incorrect, develops a fault or does not match its description, please contact us promptly. Include photographs where possible to help us assess the problem. Photographs and original packaging are not conditions of your statutory rights.
For faulty or misdescribed goods, you normally have a short-term right to reject them within 30 days of delivery or purchase. After that, repair or replacement rights may apply, followed by a refund or price reduction where the legal conditions are met.
We will cover reasonable return costs where goods are faulty, incorrect or not as described. Please contact us so we can arrange a suitable return method.
Accidental damage, misuse and normal wear and tear do not themselves make an item faulty. However, we will consider whether an underlying product fault caused the problem.
Missing or damaged packaging disclosed before purchase does not remove your rights concerning other faults or an inaccurate description.
RETURN ADDRESS
Josie’s Emporium Ltd
70 Station Road
Carlton
Nottingham
NG4 3DB
Your statutory rights are unaffected by this policy.